Delivery & Returns

  • Our standard delivery time is 3-4 working days to Mainland UK on all standard stock items.
  • Delivery lead time is longer for specialist items which are manufactured to order.
  • Additional delivery time and charges also apply for some delivery areas.
  • Deliveries are made on Monday to Friday 8:00am - 5:00pm (excluding bank holidays) unless otherwise agreed.
  • All address information for delivery must be accurate, including the postcode and the contact name and telephone number.
  • Office Solutions UK cannot accept responsibility for late or non-delivery if customer's address and telephone details are insufficient or incorrect.
  • Orders will only be dispatched once full payment has been received, including postage and packaging.
  • We accept payment by Visa or MasterCard (please note we do not accept American Express).
  • All deliveries require a signature upon receipt of materials.
  • Where the courier is unable to successfully deliver they will be returned and an additional charge will be made for re-delivery.
  • Please note in adverse weather conditions the delivery lead time of orders placed with us can be longer than normal.
  • Standard kerbside delivery to Mainland UK is charged at £24.00 including delivery.
  • We do not accept returns or exchanges. (See 'Claims' on our Terms and Conditions page for details relating to damaged goods upon receipt).